The NHS Health Apps Library

The NHS Commissioning Board today revealed the NHS Health Apps Library, a list of mobile and web applications for patients that have been vetted and validated by the NHS to ensure they are safe and clinically sound. It is easy to see why this is important – consider how much information on the Internet that is completely incorrect. In the context of health, that is quite dangerous and could have terrible consequences if a patient was to, for example, stop taking medication because of what they read online.

The NHS Health Apps Library is supposed to change all that and on the face of it, I think it is a fantastic idea. The health service is accepting that patients will go and look up information on their own, but is giving them a way of filtering out the inaccurate and dangerous guidance that exists.

The difficulty with the idea is that it relies on people to change their behaviour. Android and iOS have been so successful because of their simplicity, you can go and download a 69p app from the Play Store or App Store in seconds and there is even a Medical category on the App store. The issue with the Health Apps Library is that it relies on patients to not follow their learned behaviour, instead they have to remember to go to the Health Apps Library and then follow links to the various apps.

From the NHS perspective, it is a no brainer because we want to provide the most accurate information to patients, but the presumption is that patients aren’t happy with the information that they can already find just using Google or the Play/App Store. What I am really talking about is pain. Users will only modify their behaviour if they have pain and I’m not sure that there is enough pain for the users to change behaviour and go to the Health Apps Library, instead of just doing what they already do.

Time will tell.

 

Technology should make work easier, not harder

I don’t think technology should be allowed to go to far. That probably sounds strange on a blog that focusses on the wonderful benefits of healthcare technology, but let me explain. There has to be a line between beneficial technology and technology for the sake of technology.

As an example, I don’t think technology should ever replace a doctor or a nurse going and speaking to a patient, understanding their concerns and expectations, and dealing with them on a holistic and human level. I do think though that before the doctor or nurse goes to see the patient they should be able to access all of that patients medical notes, investigations and background information on a single interface, easily available on their smart phone and I think once they are finished with that patient they should be able to quickly and easily update those notes on the same interface.

I don’t think junior doctors should be paged for every routine blood, but routine non-urgent jobs should be entered into a task list, that the doctor can access on their smart phone (which has access to the internet because the hospital has Wifi in all areas). but it would not be good for cardiac arrests to be entered into a task list – that still requires the human input.

The problem is that it is hard to gauge that line, and too often we don’t stop and think what are we really trying to achieve? What would really make life easier for both the healthcare worker and the patient? What is the point of pain? We don’t often stop and say what is the actual problem? Understanding what the problem is, is often harder than defining the solution. Quite often symptoms of the problem are seen as the problem itself, which leads to even more problems.

So what exactly am I proposing? We need to look very closely at what really causes healthcare workers and patient pain, and then we need to get great technology companies to solve that pain. We don’t need overbearing information governance rules and borderline-strangulation public procurement legislation which push some of the most creative and talented technology companies away from healthcare. We need to get more healthcare workers saying what they need, not what others think they need. We need agile and lead technology companies putting their products in and then rapidly updating it based on feedback.

We are already seeing an explosion of technological innovation within the health service, but I think this is just the start of the tide. I am glad to be part of it.

Who are we?

It is a very exciting time. Since setting up iPi as a company in January we have been hard at work building our product, speaking to users, getting feedback and most importantly getting ready to launch our product. We now want to share a little bit more about what we are up to, where we are going and what this blog is about.

We want to give every healthcare worker in the UK an online validated professional identity that you can carry with you throughout your career. Within that identity will be your portfolio, your CV and you will be able to network and connect with colleagues, obtain mentoring and support and access all the information you need from the institutions you work for. We have a big task ahead of us, but we think we can make things better and we want you to be part of that journey with us. You can read more about the team behind iPi on our About page.

If you are a healthcare worker or student in the healthcare sector and want to be one of the first on iPi when it comes to your area then register your interest below:


The Technology for Healthcare blog is part of that journey. We want to share our thoughts and opinions on healthcare technology, where we think it is going, and how it can benefit the people we care for every single day and the amazing staff that provide that care. This isn’t a blog to talk about our product, it isn’t a blog to talk about our company, it is a place for us to talk about the things that interest us. We are really keen for people in the community to get involved and write guest posts on Technology for Healthcare so please drop us a line at hello@ipimed.com.

Aspirant Medic is gone

For those visiting Aspirant Medic you will notice this blog is a little different. It has been merged into the startup business I am co-founding, iPi. All of the content is still here and you can access it by the links above and the healthcare news feed is back and working!

It has been fun writing Aspirant Medic and sharing my experiences as an applicant and medical student, but now it is time for something new. Healthcare for Technology will focus on what the name suggests, healthcare technology. We hope you will stick around and get involved.

In the meantime, head over to http://ipimed.com and be one of the first to join our journey as we build individual professional identities for all healthcare workers in the UK.

Guest post: Revalidation of doctors

This is a guest post by Thilakshan Jeyakumar, a gap year student and medical applicant.

Revalidation is a new scheme introduced on 3rd of December 2012 by the General Medical Council (GMC) under which licensed doctors must be able to demonstrate they are up to date and fit to practise. Currently being in its initial phase, the Revalidation programme is mandatory for all 250,000 licensed doctors in the UK. In our late build up to Christmas, Professor Sir Peter Rubin, chair of the GMC, became the first doctor to revalidate successfully. The GMC hope to work down the hierarchy of healthcare, starting with chair members, medical leaders and responsible officers. The GMC expect to have most doctors revalidated by March of 2016 and all doctors to finalise revalidating by March 2018. Though this may sound quite a distance into the future, it should be understood that Revalidation is an added pressure to the already existing busy lifestyle of a doctor.

Interestingly enough, Revalidation is a scheme that the GMC have been planning for years since the Shipman Inquiry. As you may be aware, Harold Shipman was a British family doctor who is known to have killed around 250 of his patients over 23 years and was named as ‘Britain’s most prolific serial killer’. Whilst Shipman was proven guilty in early 2000, the GMC received a lot of media attention and were forced to change its structure into doing more to protect patients. Ever since the series of events, the GMC has been making regular checks on doctors, though Revalidation will now become the official routine of checks.

So what exactly does Revalidation mean for doctors, trainees, students and aspiring medics? Your license will now be at more of a risk if you are not complying with the Good Medical Practice; the principles and values that underpin the medical professionalism in action. As a doctor you will be required to be aware of recent medical advancements and techniques. For junior doctors in training and specialist training, your revalidation will be completed by your designated body, in most cases, your postgraduate deanery. “A gradual learning curve” is a phrase many medical applicants put forward in their application but later forget further in their career, yet it is of such crucial importance in regards to revalidation. For aspiring medics like myself, it will mean that we should be prepared to take on board everything taught at medical school, collect a range of experiences from training and be prepared to accept the future. In the final episodes of a doctor’s career, revalidation can become quite a nail-biting experience.

Aside from the negatives of this article, it should be noted that the effects of revalidation is only speculation as of the time of writing. In regards to the general public, patients will build more trust in their doctors knowing that they have been revalidated. The GMC state the revalidation is aimed to increase the quality of care whilst they also provide online access to the Good Medical Practice to any member of the public to know what to expect from a doctor. As you may be already aware, healthcare and the NHS is constantly under public scrutiny which includes many that opt for private care. Considering that the GMC is not a government bound institution, they are the national regulator for all doctors in the UK, including private doctors.  What happens if doctors fail revalidation? Is that the end of their medical career? Or merely an interruption in their time spent on the medical register? Though there are many questions yet to be answered, we have yet to see how revalidation will be rolled out, and 2013 will be a year that marks its initial introduction.

A return to trusting the NHS

Over the last month I have seen two separate calls for a return to a “caring NHS”, one by the Chief Nursing Officer and one by  Prince Charles. I want to start out by saying that I absolutely respect the views of these individuals, but I think they should be making a different call. I think there needs to be a return to trusting the NHS, trusting the doctors and nurses and all the other health care professionals that deliver fantastic high quality care on a daily basis to millions of people.

When I say return to trusting the NHS, I also include institutional trust from government and trust from the media. It is very rare to see an article in the news praising our National Health Service, and it is very rare to hear a politician express praise for our National Health Service with post-fixing it with a statement about how it needs top-down re-organisation. It seems to me that if we all spent a little more time trusting the NHS, and a little less time telling the people who spend their days taking care of us how they could do it better then we might actually start getting somewhere.

The continual bashing of the NHS in the media and by politicians only leads to one thing – public mistrust. That public mistrust is dangerous not only for public health, but it leads to politicians trying to take advantage of this mistrust by playing with the NHS – such as in the on-going health reforms by the Cameron-led coalition government. I wonder whether it wouldn’t be a good idea to call for a more caring and compassionate government, before we start picking on the NHS? Or maybe the Department of Health should send out internet feedback forms to the public on government performance, before suggesting GPs should do so.

I’m only in my 13th week of studying medicine, and its already apparent how easily conflicts with the public arrise. Take antibiotics as a prime example, most members of the public would believe it is their divine right to receive antibiotics, even in cases where it might serve no purpose at all except to make them nauseous. The media, and politicians, should be ensuring that the public are well educated in why over-prescribing anti-biotics is dangerous so that when they come to see their GP they trust their GPs decision.

I’m not suggesting that the NHS doesn’t have places where it could improve and i’m not suggesting that government oversight and public accountability is not an important part of a democratic society and a critical part of a successful health system. What i’m suggesting is that the status quo opinion should not be that the NHS is disorganised and inefficient, it shouldn’t be that nurses and doctors don’t provide the best care possible – it should be that in the vast majority of cases the NHS delivers the highest quality of care, completely free, to all who need it. Despite facing a shrinking budget, and a population that is eating, drinking and smoking itself into a early grave, the staff of the NHS still deliver the highest standard of care to the vast majority of cases every single day. I think that is something to be proud of.

Bringing technology to medical education

Tonights #ukmeded chat was of particular interest and relevance to me, given my previous degree in Computer Science and my previous involvement in the Scottish startup community. It was great to hear so many references to books (such as the fantastic book The Learn Startup by Eric Ries) and pieces of work that I thought would be known by only a very niche community. The topic of virtual learning environments (VLE) was being discussed and how it can best be used in medical school, so I thought I would share some of my thoughts on bringing technology into medical education.

At Dundee, we have MedBlogs developed by Natalie Lafferty and her team, and I think what they have built represents three very important concepts:

  • Re-using existing technology - If somethings already been done well by someone else why re-invent the wheel? Sometimes the best products are those that take existing services and build on top of them, tweak and tailor them to individual needs. This is why use of open-source products is really important.
  • The importance of feedback - A lot of development teams are afraid of feedback, and instead of embracing and iterating based on it, they avoid it and believe they know better. At Dundee, feedback seems to be listened to and most importantly acted upon. In my opinion the most important thing about any innovation is the understanding that it is never a finished product – you have to keep iterating and improving (see below for more!).
  • Make hypothesis and test them - Once you have feedback, you need to do something with it. I think the best way is to take feedback, make a hypothesis based on that feedback and then test it live. Prove your hypothesis by collecting as many analytics as you can. A/B testing in particular is great for this – how does one version compare against another?
What I would like to see is the emergence of a new medical school open learning environment that embraces all the best technologies out there, but tweaked for the individual needs of medical education. Medblogs at Dundee is on the way to this, and I feel could be taken to that level with continued development, continued iteration and most importantly continually collecting analytics, and improving based on data.
Any environment, to me, would need to embrace the following:
  • Be designed with user’s in mind, with a common UX policy that ensures user’s always know and understand how to find content
  • Brings everything that medical students need together – timetable, lecture materials, formative assessment, feedback, communication, discussion
  • Be available on all devices
  • Be minimalist and focussed on the content
  • Be constantly iteratively improved at a minute level – and I mean down to the level of what colour the buttons are
  • Be supported by both medics, tutors, developers and UX designers
  • Be open and free for all to use
Evidence-based practice is a key part of medicine – why shouldn’t evidence-based practice be key to technological development in medical education?

 

Being yourself with patients

Last week I had a free afternoon so I thought I would go to one of the wards and practice my history taking skills. The nurses and foundation doctors, as always, were fantastic, and suggested several patients for me to see. So often I went, a nervous first year with only a little knowledge trying to seem as confident as possible.

Things started off absolutely fine, but then the patient revealed not only that they were terminal, but that they had just separated from their loved one, and that they were suffering severe depression. This led to the patient, naturally, becoming quite upset. As a nervous first year, and as this was the first time I had had to deal with a patient getting emotional, I can quite honestly admit I panicked inside and had no idea how to deal with the situation. I had sat through many communication skills sessions, and I realised I had never been taught how to handle these situations. Inside my mind imploded as I struggled to figure out what to say. I stuttered nervously and apologised for asking the question and moved swiftly on.

I consider myself a caring person, and if any individual was to confide such information in me I would instantly wish to sympathise with them and help them feel better, so why on the ward with this patient did I instead panic and do nothing but stutter? After reflecting (Dundee is big on reflection) I realised that I had not in fact been myself, but I had been so steadfastly trying to follow what we had been taught in communication skills that I had forgotten the most important thing – to be myself.

How to deal with a patient that is upset and emotional, isn’t something that should be taught. It should be based on who you are as a person, and the patient you are dealing with. I remember one of the first things our consultation skills tutor had said to my group – never forget to be yourself, even though you are going to be packed full of clinical knowledge and algorithms and clever mnemonics, don’t forget to be yourself. That’s the mistake I made with that patient. Mistakes though, are there to be learned from, and I believe I will learn from it and remember to be myself next time.

Being honest about end of life care

Last week, BBC Newsnight discussed end of life care and the much vilified Liverpool Care Pathway. I respect the views of all, I try to find time to understand even the most extreme views, but in a discussion about providing the best possible end of life care I found it confusing that anti-euthanasia campaigners were invited. The Liverpool Care Pathway is about providing dying patients the highest possible quality of life in their final moments and hours, it is about making sure that they are provided with the best supportive therapy so that they are comfortable, and that they pass away peacefully in circumstances and surroundings of their choosing.

However, some news organisations, find it necessary to suggest that the LCP exists to kill patients. They find it necessary to suggest that doctors are placing patients on the pathway when it is not in their best interests. I find this notion as a medical student offensive. I find the notion that any health care professional in the NHS wishes to kill patients, or do harm, offensive. The vast majority of NHS workers, spend every day, providing the best possible care to millions of people. The press do not show the millions of happy and healthy people treated successfully by the NHS, simply because that is not what sells newspapers.

My aunt was diagnosed with Alzheimers around 5 years ago. Her condition had declined significantly to the point where she could no longer swallow, and rather than perform a needless invasive procedure which would have necessitated her being brought into hospital, she was allowed to die in peace in her nursing home, surrounded by her family. My relative no longer had the means to communicate, she no longer had the ability to get up out of bed, she had no quality of life. Invasively providing fluids was in no-ones best interests, it would simply prolong her inevitable death, and more importantly it would prolong her suffering.

The danger with the vilification of the LCP is that it may prevent other people being cared for in the best possible way in their final moments, it may mean that doctors are more likely to bring dying patients into hospital and perform needless procedures on them that do nothing but lower the patients quality of life, simply because relatives believe that the LCP is a tool for killing their family member. It also does not get to the root cause of the problem, the problem is not with the LCP, it is with communication between the healthcare team and relatives. It is that which must be solved, and that which should be being widely discussed.

I support a free press, but there is also a significant danger of un-informed and dangerous mis-information being promoted by certain unscrupulous editors and journalists. Social responsibility is being ignored in favour of circulation and sales.